Pusheen Shop Help Center

1. Order Assistance

Tracking Your Order:

  • Check your account dashboard for real-time updates
  • Allow 24-48 hours for tracking to activate after shipment
  • Contact carrier directly after 5 business days without updates

Order Modifications:

  • Changes possible within 1 hour of placement
  • Cancellations available before shipment processing
  • Address corrections require customer support intervention

2. Shipping Information

Domestic Shipping:

  • Standard: 3-5 business days ($5.99)
  • Priority: 2-3 business days ($9.99)
  • Processing time: 1-2 business days

International Shipping:

  • Rates calculated at checkout
  • Delivery times vary by destination
  • Customs fees are customer’s responsibility

3. Returns & Exchanges

Return Policy:

  • 30-day return window
  • Original tags must be attached
  • Final sale items not eligible

Exchange Process:

  1. Initiate return through your account
  2. Select “Exchange” option
  3. Choose replacement item
  4. Pay any price difference

4. Product Care

Plush Care Instructions:

  • Surface wash only
  • Use mild detergent
  • Air dry completely
  • Do not machine wash

Collector’s Items:

  • Keep away from direct sunlight
  • Store in cool, dry place
  • Handle delicate accessories with care

5. Payment Options

We Accept:

  • Visa/Mastercard/Amex
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Security Features:

  • SSL encryption
  • PCI compliant checkout
  • Fraud detection systems

6. Account Management

Creating an Account:

  • Faster checkout
  • Order history access
  • Wishlist feature
  • Exclusive promotions

Password Reset:

  • Use “Forgot Password” link
  • Check spam/junk folders
  • Temporary links expire in 2 hours

7. Wholesale Inquiries

Requirements:

  • Valid business license
  • Tax ID number
  • Resale certificate
  • Minimum order quantities apply

Application Process:

  1. Complete wholesale form
  2. Provide documentation
  3. Wait for approval
  4. Access wholesale portal

8. Product Availability

Restock Notifications:

  • Sign up for alerts
  • Follow social media
  • Check “Coming Soon” section
  • Limited quantities available

9. Gift Services

Gift Options:

  • Gift wrapping ($4.99)
  • Personalized notes
  • Scheduled delivery
  • Gift receipts included

10. Contact Options

For additional assistance:

  • Use our contact form
  • Check FAQ database
  • Browse troubleshooting guides
  • Allow 24-48 hour response time

Note: Response times may be longer during holidays and promotional periods. For immediate answers, please visit our comprehensive FAQ section.