Shipping Help Center
1. Domestic Shipping Options
Standard Shipping:
- Delivery in 3-7 business days
- Flat rate of $6.99 for all orders
- Package tracking included
- Processing time: 1-2 business days
Express Shipping:
- Delivery in 2-3 business days
- Flat rate of $12.99
- Priority processing
- Includes full tracking and insurance
2. International Shipping
Available Destinations:
- Over 50 countries worldwide
- Rates calculated at checkout
- Delivery times vary by location
- Customs forms completed automatically
Important Notes:
- Customers responsible for import fees
- Some restrictions apply
- Tracking available for most destinations
- Shipping calculator available in cart
3. Order Processing
Processing Times:
- Regular orders: 1-2 business days
- Custom orders: 3-5 business days
- Holiday season: Additional 1-2 days
- Weekends not counted as business days
Order Status Updates:
- Confirmation email immediately after purchase
- Shipping notification with tracking
- Delivery confirmation when complete
4. Tracking Your Order
How to Track:
- Use tracking number in confirmation email
- Check your account dashboard
- Contact carrier with tracking number
- Allow 24 hours for tracking to activate
Common Issues:
- “Label created” status may show before scan
- Carriers may not update in real-time
- Contact us if no movement after 3 days
5. Shipping Restrictions
Prohibited Items:
- Batteries in certain countries
- Liquid-filled products
- Items over size/weight limits
- Destination-specific restrictions
Special Handling:
- Fragile items require extra packaging
- Oversized items may have higher fees
- Some plush toys require special boxes
6. Missing Packages
What to Do:
- Verify shipping address
- Check with neighbors
- Contact local post office
- Wait 3 extra business days
Next Steps:
- File claim with carrier
- Contact us after 10 business days
- We’ll resend or refund as appropriate
7. Holiday Shipping
Important Dates:
- Christmas cutoff: December 15
- Valentine’s cutoff: February 5
- Easter cutoff: March 20
- Mother’s Day cutoff: May 1
Holiday Policies:
- Extended processing times
- No weekend deliveries
- Earlier cutoffs for international
8. Shipping FAQs
Common Questions:
- Why hasn’t my order shipped yet?
- Can I change my shipping address?
- What if my package is damaged?
- How do I get faster delivery?
For additional shipping questions, please visit our main help center or use the search function to find specific answers. Our automated system can provide immediate responses to most common shipping inquiries.